North East Essex out-of-hours
North East Essex out-of-hours

Patient Feedback

As well as being told when we do things well, we also need to know when things don’t go so well. We understand the importance of learning from people’s experiences and we welcome all feedback about the out of hours service. Whether you had a positive experience, or identified an opportunity for us to improve we want to hear from you.

Direct to the Local Team

By post -  The Quality Team, North East Essex Out of Hours service, 7 Delta Terrace, West Road, Ransomes Europark, Ipswich IP3 9FH

By phone - 0118 990 2210 (Monday to Friday between 9am and 5pm)

By email – eoe.outofhours@nhs.net

Direct to our Head Office

Managing Director, Health Care Division, Care UK, Hawker House, 5-6 Napier Court, Napier Road, Reading. RG1 8BW

Note

Queries submitted during week-ends are not monitored. Our mailbox is only monitored during normal office hours. If you have any queries regarding patient symptoms, appointment times, etc, please call 111.

Complaints

You can complain in writing, by email or by speaking to someone in the organisation.

You should make your complaint within 12 months of the incident, or within 12 months of the matter coming to your attention. This time limit can sometimes be extended as long as it is still possible to investigate your complaint. Anyone can complain, including young people. A family member, carer, friend, or your local MP can complain on your behalf with your permission.

If you prefer to not to contact us directly

Contact the commissioner of the service: this is the organisation that paid for the service or care you received. If you are unsure which NHS commissioner paid for the service, please contact the service, which will be able to provide this information. Complaining to the commissioner may be the right option if you are not comfortable complaining direct to your healthcare provider, or if you feel this is not appropriate.

Consent

As all patients have a right to confidentiality, if a complaint is received from a patient’s relative, carer or  friend, the patient will be contacted and asked to sign a consent form. If a patient is under the age of 16, their representative (eg parent) will be asked to sign the consent form. Where a patient lacks capacity to give their consent, or where a patient has passed away, our Quality Team will contact the patient’s relative, carer or friend to discuss consent options.

What's new at North East Essex out-of-hours

Our news

A year of fundraising for our charity partner Bowel Cancer UK

A year of fundraising for our charity partner Bowel Cancer UK

November 29 2019

To kick off the partnership in October 2018 we donated an amazing £10,000 and from a range of fundraising throughout the year made a grand total of £14,268.00.B

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Q&A with Afiniki Akanet as part of Black History Month

Q&A with Afiniki Akanet as part of Black History Month

October 30 2019

Black History Month is a celebration of achievements and contributions by the black community that is celebrated worldwide.

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Black History Month 2019

Black History Month 2019

October 30 2019

As Black History Month comes to a close this week, we would like to highlight some of the amazing Black and Asian health workers that have made a difference in

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Health news

Are you ready for Dechox month?

Are you ready for Dechox month?

February 27 2020

This March is Dechox month which challenges you to give up chocolate for the whole month.

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